Tri-Coastal Design is a wholesale distributor. Minimum order amount is $100.

FAQ

filter

  • Shipping/delivery questions
    • Who Pays Shipping/ Freight?
      The customer is responsible for paying freight. You can call us directly at +1.866.206.5225 if you need to expedite your shipment.
    • What are the shipping options and costs?
      All orders are FOB Wharton NJ. All orders placed online will be shipped via UPS ground.
    • How do I find the status / tracking information of my order?
      Once your order is placed, an email will be sent to you with your UPS tracking number.
    • How quickly can you ship my order? How long will my order take to process?
      Your order will be processed in 3-5 business days. All orders placed online will be shipped via UPS Ground and timing will depend on your location.
    • Can I pick up my order?
      Yes, we can arrange for you to pick up your order from our Wharton, NJ warehouse.
    • What if I have specific requirements for shipping?
      If you have specific shipping requirements, please call +1.866.206.5225.
  • Return/ Cancellation Policy
    • What if I need to cancel my order?
      You can cancel your order anytime before it is processed. Please call us at +1.866.206.5225 to cancel your order.
    • Can I return goods?
      Returns must be authorized through customer service within 10 days of receipt of goods for credit only. Customer is responsible for the freight charges on returned goods. Unauthorized returns will be refused. If you need to return your order, please email contactus@tricoastalny.com.
    • What is your policy on defective or damaged goods?
      All claims for defective merchandise must be made in writing to customer service within 10 daysof receipt. Claims resulting from shipping damage must be filed with freight carrier. Please email contactus@tricoastalny.com about damaged goods.
  • Ordering / Payment
    • Can I order by phone? Can I speak to a sales representative?
      Yes! We are always happy to help you through the sales process. Please call us at +1.866.206.5225 to speak with a sales representative.
    • What kinds of payment methods do you accept?
      All payments on our website are secure. You can checkout with a credit card, debit card, or via PayPal.
    • Is my privacy and personal information secure on your site?
      Tri-Coastal Design is partnered with Braintree/PayPal and assures the highest level privacy protection.
    • Do you restock items that are sold out?
      Yes, we reorder our most popular items. If the item you are looking for is not available on the website, please email contactus@tricoastalny.com.
    • What are your Minimum Order Quantities?
      Our minimum order amount is $100. Minimum order quantities vary by item.
    • Do you ship internationally?
      Orders placed online can only be shipped to US addresses.
      For EU inquiries, please email Nick at njohnson@tricoastaleu.com.
      For UK inquiries, please email Andrea at aturchetti@tricoastaleu.com.
    • Do you have a catalog?
      Yes, we have a digital catalog. For a copy of our digital catalog, please email contactus@tricoastalny.com.
    • Do you accept backorders?
      Yes. Please call us at +1.866.206.5225 to place a backorder.
    • Do you have a showroom where I can see the products?
      Yes, you can view our virtual showroom here. If you are in the NYC area, you can make an appointment to visit our showroom! Please call +1.866.206.5225 to set up an appointment.
    • How often do you receive new collections / products?
      Check back monthly for new arrivals. For more frequent updates, subscribe to our email list!
    • Can I buy from Tri-Coastal Design if I am not a retailer?
      No, we are a wholesale company and cannot sell to the public. You can find our products at many major retailers, as well as small boutiques and e-commerce sites.